Job Details
Remote
Urgent Hire
Full Time
Overview
Remote
Full Time
Latin America
Mon to Fri | 9:00am - 5:00pm
US$6.00
English
Full Description
Patient Intake Coordinator
Pay Rate: $1039.98 USD/month ($6.00 USD/hr) based on full-time hours
Shift & Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (40 hours/week)
Employment Type: Full-Time, Permanent Position (Immediate Hire / ASAP)
Location: 100% Remote (Open to qualified candidates residing in Latin America; Expats welcome)
Requirements
Outbound Call Expertise: Highly comfortable and effective in making frequent outbound patient outreach calls in a warm, empathetic, and relationship-driven manner.
Professional Background: At least 2+ years of recent experience in Patient Care Coordination, Patient Outreach, Medical Cold Calling, or Healthcare Customer Service.
Availability: Must be available to start immediately.
Language Proficiency: Advanced English speaking and written communication skills to collaborate effectively with US-based stakeholders.
Technical Proficiency: Experience with CRM software, detailed call documentation, and accurate data entry.
Core Traits: Creative, detail-oriented, highly organized, empathetic, professional, and capable of managing workload efficiently.
Location Requirements: Must currently reside in Latin America.
Position Overview
We are seeking a warm, empathetic, and highly organized Patient Care Coordinator to join our collaborative team. In this role, you will be making critical outbound calls to patients, fostering a supportive environment, and ensuring all communications are handled with exceptional care and professionalism. This is an immediate need offering an excellent long-term career opportunity with great potential for growth for individuals who thrive on building strong patient relationships and delivering compassionate outreach. Candidates must be available to start immediately.
Key Functions & Responsbilities
Patient Engagement: Make frequent, empathetic outbound calls to provided patient numbers, establishing trust and rapport immediately.
Professional Communication: Communicate professionally and engage patients effectively to address their needs and relay important information.
Continuous Follow-Up: Proactively follow up with patients as needed to ensure excellent continuity of care and support.
Call Documentation: Thoroughly and accurately document all call outcomes, patient responses, and required action items into the internal tracking system.
Technical & Workspace Requirements
To ensure professional service and operational continuity, all candidates must provide:
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High-Speed Internet: Reliable, high-speed connectivity for uninterrupted video and data tasks.
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Power Redundancy: Stable electricity during all shifts; a backup power solution (UPS, power station, or generator) is required in areas prone to outages.
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Dedicated Workspace: A private, quiet home office free from background noise (family, pets, or street noise) to maintain a professional environment.