Customer Service Representative – Onsite | Santiago de los Caballeros

Position: Full-Time

Location: Onsite in Santiago de los Caballeros, Dominican Republic

Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m. EST

Compensation: RD$40,000 per month + RD$4,000 for lunch and transportation subsidy

Additional Benefits: Performance-based incentives, perks, and benefits as established by Dominican law

Overview

Join a newly established, state-of-the-art BPO company in the heart of Santiago de los Caballeros!

We are seeking a Customer Service Representative to be part of our growing team. You’ll handle customer inquiries with professionalism and provide effective solutions through phone, chat, and email—representing our commitment to excellence and customer satisfaction.

Responsibilities

Respond to customer inquiries via phone, chat, and email in a timely and professional manner.

Identify and resolve issues, providing accurate and efficient solutions.

Maintain detailed records of customer interactions.

Work collaboratively to achieve service quality and performance goals.

Qualifications

Exceptional English-speaking communication skills (both verbal and written).

Strong problem-solving abilities and attention to detail.

Responsible, professional, and goal-driven with a positive attitude.

Excellent work ethic and commitment to delivering outstanding customer experiences.

Previous experience in customer service or BPO is an advantage.

Be part of something exciting from the start!

If you’re passionate about helping others and ready to grow your career with a modern, innovative company — apply now and join our team in Santiago de los Caballeros.